CALL VOLUME OVER THE YEARS: In 1980, the Rural and Metro departments responded to 900 incidents. In 2004, the Metro Fire Department alone responded to 2,141 incidents. Call volume in 2011 was just under 4,000. In 2012, call volume reached 4,260. The call volume in 2014 grew to 4,622. In 2018, GTMESA boasted 4,912 in call volume. In 2020, GTMESA responded to over 5,000 calls (5,010) despite a dramatic decrease in calls due to COVID-19.